Cancellation policy

1. Order Cancellation Time Frame:
   • Our stores allow you to cancel an order within 7 days after purchase or before the order is shipped. After this period, cancellations may no longer be possible.
2. Return and Exchange Policy:
   • If you miss the cancellation you may be able to return or exchange the items within 7 days. The item usually needs to be unused, in its original packaging, and with tags still attached.
3. Refunds:
   • Refunds are usually issued to the original payment method the return is processed. In some cases, you may receive store credit instead of a refund.
4. Personalized/Custom Orders:
   • Custom-made or personalized items (e.g., clothing with embroidery, custom sizes) may not be eligible for cancellation or return unless the item is defective.
5. Shipping Costs:
   • If you cancel an order after it has shipped, you may still be responsible for return shipping fees.

It’s important to always check the specific retailer’s cancellation and return policy before making a purchase to ensure you’re clear on the terms.